When you connect with CityCare, you need to be cognizant of the following terms and conditions.
Appointment
The client must provide accurate and complete information about their needs and preferences during the appointment booking process.
The appointment can be scheduled via phone, email, or online booking form available on the website.
Once the appointment is confirmed, the client will receive a confirmation email or phone call from our representative.
In case of any changes or rescheduling, the client must notify before the scheduled appointment time.
Personalized Services
Our home nursing business provides personalized services to meet the specific needs of each client.
The client can customize the services hours based on their preferences and requirements, standards service delivered timing is 08AM to 08PM.
Our team of caregivers is trained to provide compassionate and professional care to ensure the client’s comfort and well-being.
Allocations of the caregivers
Our home nursing business allocates caregivers based on the client’s needs and preferences.
We strive to match the client with the most suitable caregiver to ensure personalized care.
In case the assigned caregiver is not available, we will provide a replacement caregiver with similar qualifications and experience.
Layout of Caregivers
Our caregivers follow a strict code of conduct and professionalism while providing care to the clients.
They are trained to maintain confidentiality and respect the client’s privacy at all times.
Our caregivers are also required to report any concerns or issues to the management immediately.
Payment policy
Our home nursing business charges a fee for the services provided, which is based on the type and duration of the service.
The fee is communicated to the client before the service is provided.
Payment can be made via cash, credit/debit card, or bank transfer.
Refund policy
In case the client is not satisfied with the service provided, they can request (If paid any amount in advanced) a refund by contacting our customer service team.
The refund amount will be determined based on the circumstances and extent of the dissatisfaction.
Patent & Copyright
The content on our home nursing business website, including images, logos, and text, is protected by copyright laws.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
Our trademarks and logos are the property of our home nursing business and cannot be used without our prior written consent.
